Privacy Policy

At RemeSleep, we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and safeguard data when you use our website, book our services, or undergo sleep diagnosis and treatment at our clinics. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our medical sleep services:

• Personal Information: Your name, phone number, email address, date of birth, gender, and residential address, collected when you book an appointment, register on our website, or contact us for enquiries.
• Health Information: Details about your sleep symptoms, medical history, current medications, pre-existing conditions, lifestyle habits, and any other health data you share during consultations or questionnaires such as our Sleep Quiz.
• Device & Diagnostic Data: Sleep study results, including data recorded by at-home sleep testing devices (e.g., oxygen levels, airflow, breathing patterns, heart rate, and body position) and in-clinic polysomnography reports.
• Website Usage Data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, pages visited, time spent on each page, referring URLs, and device identifiers.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Medical Services: To diagnose sleep disorders, prepare clinical reports, and deliver personalised treatment recommendations through our team of sleep specialists and somnologists.
• Scheduling Appointments: To book, confirm, reschedule, or cancel your consultations and sleep study sessions, and to send you timely reminders.
• Treatment Plans: To develop and manage your ongoing treatment plan, including CPAP therapy adjustments, CBT-I programmes, and follow-up care.
• Communication: To respond to your enquiries, provide health updates, share educational content about sleep health, and send promotional communications where you have opted in.
• Improving Services: To analyse usage patterns, conduct internal research, improve our website functionality, and enhance the overall quality of our clinical services.

Data Protection

We take the security of your data seriously and implement robust measures to protect it:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Secure Servers: Your personal and health data is stored on secure servers with firewall protection, intrusion detection, and regular security audits.
• Restricted Access: Access to patient data is limited to authorised medical professionals and staff who require it to perform their duties. All personnel are bound by strict confidentiality agreements.
• Compliance with Indian Data Protection Laws: We comply with the Digital Personal Data Protection Act (DPDPA) 2023 and all applicable Indian regulations governing the collection, storage, and processing of personal and sensitive health data.

Sharing Your Information

We respect your privacy and are transparent about when and why your data may be shared:

• Treating Physicians: We may share your health information with your referring physician, treating doctors, or other healthcare providers involved in your care, solely for the purpose of delivering coordinated medical treatment.
• No Sale of Data: We do not sell, rent, or trade your personal or health information to any third party for marketing or commercial purposes.
• Anonymised Research Data: We may share de-identified, aggregated data with academic institutions or research organisations to advance the understanding and treatment of sleep disorders. This data cannot be traced back to any individual patient.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or governmental authority.

Your Rights

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal and health information we hold about you at any time.
• Right to Correction: If any of your data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Deletion: You may request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records.
• Opt-Out of Marketing: You can opt out of receiving promotional emails and SMS messages at any time by clicking the unsubscribe link in our communications or by contacting us directly.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the basic functionality of our website, such as navigation, form submissions, and session management.
• Analytics Cookies: We use tools such as Google Analytics to understand how visitors interact with our website, which pages are most popular, and where users encounter issues. This data helps us improve site performance and content.
• Functionality Cookies: These remember your preferences (e.g., language, region) to provide a more personalised experience on future visits.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is being handled, please contact us:

• Email: contact@remesleep.com
• Phone: 022-414-84588

Last updated: March 2026